This policy outlines the terms and conditions governing the shipping and delivery of physical products published by SPJ Publication Pvt. Ltd. Our objective is to ensure timely, secure, and transparent delivery of all orders.
Important: This policy applies to physical books, printed materials, and other tangible products. Digital products are delivered electronically and are not subject to shipping charges or delivery timelines.
SPJ Publication processes all confirmed orders within 3-5 business days, excluding weekends and public holidays. After processing, standard delivery is typically completed within 10-15 calendar days from the date of order placement.
Business days only (excluding weekends and public holidays)
Calendar days from order placement date
For select serviceable pin codes, express delivery options may be available at an additional cost. Any applicable express shipping charges will be clearly displayed during the checkout process prior to payment confirmation.
Currently, SPJ Publication delivers to all serviceable locations within India. International shipping may be arranged in advance upon request through our customer support team, with delivery timelines and charges varying based on destination and courier service.
All serviceable locations across India
Available on request with variable charges
Complete details required for successful delivery
Important: Customers must provide complete and accurate shipping information, including full postal address, pin code, and a valid contact number at the time of ordering. Inaccurate or incomplete details may lead to delivery delays or return of the shipment to SPJ Publication.
Shipping charges, where applicable, are transparently communicated at checkout before payment completion. SPJ Publication partners with reliable courier and postal service providers to ensure safe handling and timely delivery of shipments.
All shipping charges are displayed clearly during checkout before payment confirmation. There are no hidden charges.
Delivery timelines are estimates and may be affected by external factors such as:
Customers are advised to monitor shipment progress using the tracking details provided upon dispatch.
Upon dispatch, customers will receive a tracking identification number along with a tracking link via email or SMS, allowing real-time monitoring of the shipment.
Tracking details sent to your registered email
Real-time delivery status via SMS
Monitor your shipment in real-time
If delivery attempts fail due to incorrect address details, recipient unavailability, or repeated unsuccessful delivery attempts, the shipment may be returned to SPJ Publication. Common reasons for delivery failure include:
Re-dispatch Charges: Re-dispatch of returned shipments may be subject to additional shipping charges borne by the customer. Please ensure availability at the delivery address to avoid such charges.
In the event a shipment is confirmed as lost in transit by the courier partner, SPJ Publication will initiate a replacement shipment at no additional cost to the customer. We work closely with our courier partners to minimize such occurrences.
While SPJ Publication strives to meet all stated delivery timelines, delays may occur due to circumstances beyond our reasonable control. These may include:
In case of significant delays, customers will be informed promptly via email or phone. We appreciate your patience and understanding in such situations.
Customers are responsible for ensuring availability at the delivery address to facilitate successful delivery. We recommend:
If you have any questions about shipping, delivery, or order tracking, our customer support team is here to assist you.
Email:
support@spjpublication.com
Phone:
8010522360
Support available: Monday - Friday (9:00 AM - 7:00 PM) | Saturday (9:00 AM - 5:00 PM)
SPJ Publication reserves the right to modify or update this Shipping & Delivery Policy at any time to reflect changes in our operations, courier partnerships, service areas, or applicable regulations. All updates will be posted on our website with the effective date. We encourage customers to review this policy periodically to stay informed of any changes.
By placing an order with SPJ Publication, you acknowledge that you have read, understood, and agree to be bound by the terms of this Shipping & Delivery Policy.